Privacy Policy

In this Policy, "k baji", "we", "our", or "platform" refers to the organisation operating k baji and all services under it. "User", "you", or "your" refers to any person registered on k baji or using the platform's services.

"Personal information" means any information that can directly or indirectly identify a person. This Policy applies equally to all services provided through k baji's website, mobile application, and other digital channels.

This Policy applies only to k baji's own services. k baji is not responsible for the privacy policies of third-party links or services found on the platform; those are governed by the respective parties' own policies.

2.1 Identity Information

When you register an account, k baji collects your name, date of birth, national ID number or passport number, email address, and mobile number. This information is required for identity verification (KYC).

2.2 Financial and Transaction Information

When processing deposits and withdrawals, your mobile banking account number (bKash, Nagad, Rocket, Upay) or bank account details are collected. k baji does not store sensitive financial information such as full card numbers or PINs.

2.3 Activity and Behavioural Information

Your gaming activity on the platform, betting history, login times and location, device information, and IP address are recorded automatically. This information is used to improve platform security and the user experience.

2.4 Communication Information

When you contact customer support (via live chat or email), your messages, complaints, or requests are stored. This is used to maintain service quality and assist with future support.

k baji collects user information in the following ways:

• Directly provided information: What you fill in on registration forms, verification processes, and account settings.
• Automatically collected information: Browsing and transaction data collected through cookies, log files, web beacons, and similar technologies.
• Information from third parties: Verification data received from payment processors and identity verification agencies.
• Device and technical information: Browser type, operating system, screen resolution, and connection type.

k baji uses the information collected for the following purposes:

4.1 Account Management and Service Delivery

Information is used to verify your account, secure logins, process deposits and withdrawals, and operate gaming services. Identity information is also essential for verifying legal age — k baji provides services only to persons aged 21 and above.

4.2 Security and Fraud Prevention

Information is analysed to detect unauthorised access to accounts, financial fraud, and suspicious activity. All data transfers are secured using SSL encryption.

4.3 Customer Service Improvement

Communication history and feedback are analysed to resolve issues and improve service quality. k baji provides 24/7 live chat and email support in Bangla and English, and information is used to monitor the quality of this service.

4.4 Responsible Gaming Support

By analysing gaming behaviour data, k baji identifies unusual patterns and provides support where needed. Users are encouraged to build healthy gaming habits in line with the Responsible Gaming Policy.

4.5 Technical Improvement

Anonymised data is used to improve website and app performance, test new features, and analyse the user experience.

5.1 Retention Period

k baji retains your information for as long as your account is active. Even after an account is closed, certain information may be kept for as long as necessary to meet legal obligations, resolve disputes, or investigate fraud. After the specified period, information is securely deleted or anonymised.

5.2 Technical Security Measures

k baji applies industry-standard security measures to protect information. All data transfers are secured through SSL encryption. Sensitive information stored on servers is kept in encrypted form, and only authorised staff can access the information they need.

5.3 User Responsibility

It is your responsibility to keep your account password confidential and not share it with anyone. Use a strong password and avoid logging in on public devices. If you notice any suspicious activity, notify k baji customer support immediately.

k baji does not sell your personal information to third parties for commercial purposes. However, certain information may be shared in the following situations:

• Payment processors: The necessary financial information is shared with bKash, Nagad, Rocket, Upay, and bank transfer partners to complete deposits and withdrawals.
• Identity verification services: As part of the KYC process, information may be shared with approved verification agencies to confirm identity.
• Technology service providers: Technology partners such as hosting, analytics, and game studios have limited access to information needed to perform their work, and they are bound by confidentiality agreements.
• Legal obligations: Information may be disclosed where legally required as part of a court order, government agency investigation, or legal process.
• Business restructuring: In the event of a merger, acquisition, or asset transfer, user information may be transferred, but the new party will be required to comply with the terms of this Policy.

7.1 Types of Cookies

k baji uses the following types of cookies:

• Essential cookies: These are necessary to maintain login sessions and ensure security.
• Functional cookies: Used to remember your preferences (language, theme).
• Analytics cookies: Help analyse site traffic and usage patterns to improve the service.

7.2 Cookie Control

You can control whether to accept or reject cookies from your browser settings. However, disabling essential cookies may prevent some platform services from working properly. Rejecting analytics cookies will not stop you from using k baji's services.

Every user registered on the k baji platform has the following rights:

8.1 Right to Know

You can contact customer support at any time to find out what information k baji holds about you and for what purpose it is being used.

8.2 Right to Correction

If your account contains incorrect or outdated information, you may request a correction. Changes to identity verification information may require a verification process.

8.3 Right to Deletion

After closing your account, you may request that certain information be deleted. However, information that must be retained to meet legal obligations may not be possible to delete.

8.4 Right to Object to Processing

You may object to the use of your information for specific purposes. To opt out of marketing communications, contact customer support.

k baji strictly follows a 21+ age policy. It is strictly prohibited for any person under 21 to create an account or use the service. Age verification steps are taken at the time of registration, and accounts that fail verification are closed immediately.

If it becomes known that a minor's information has been collected inadvertently, k baji will delete it without delay. If a guardian suspects that a minor has registered on k baji, they should contact customer support.

k baji reserves the right to change or update this privacy policy at any time. Users will be notified in advance of significant changes via email or through the platform.

Continuing to use the platform after any changes means you are considered to have agreed to the updated policy. You are therefore advised to visit this page regularly. The history and version details of this policy can be obtained through customer support.

For any questions, comments, or information-related requests regarding this privacy policy, please contact the k baji customer support team: